Terms & Conditions

Bookings are accepted by both parties under the following terms & conditions.
These terms & conditions proceed all any previously issued and remain current until your journey is completed.
1. Rates & Stops
Quoted rates are for a direct trip. Additional stops or detours must be pre-arranged at the time of booking. Waiting time will be charged at $30 for the first 15 minutes and $30 for each additional 15-minute period thereafter.
2. Mid-Trip Changes
Once the journey has commenced, the driver cannot change the route or add stops.
3. Tolls & Fees
All quoted prices include applicable tolls and fees.
4. Cancellations & No-Shows
Bookings cancelled within 24 hours of the scheduled pick-up time, or no-shows, will be charged in full.
5. Amendments
Amendments are accepted at no extra charge. However, if an amendment is made within the 24-hour cancellation period, we reserve the right to apply cancellation or no-show fees if the booking is later cancelled at any time before travel.
6. Route
The standard route is via the Captain Cook Highway, with an approximate travel time of 1.25 to 1.5 hours. If this route is unavailable due to roadworks, adverse weather, road closures, or other events beyond our control, we will use an alternate route. This may incur additional charges and increase travel time to 2.5–3 hours. We will provide updates as soon as possible based on available information. We accept no responsibility or liability if you miss onward travel plans due to delays during your journey with us.
7. Child Car Seats
Rear facing, forward facing, and booster seats must be reserved at the time of booking. Under Queensland law, these are required for passengers up to and including 7 years of age. Failure to request a seat will mean we are unable to transfer you. Please advise the ages of the children when reserving child car seats.
8. Arrivals
• Cairns Domestic Terminal ~ Proceed to baggage claim. Your driver will meet you at the carousel for your nominated flight. If you are delayed, please contact our office.
• Cairns International Terminal ~ Proceed to the arrivals hall. Your driver will meet you there. If you are delayed, please contact our office.
• Marina, Cruise Liner & Train Station ~ Your driver will meet you at a designated point.
Early Arrivals – If you arrive before your scheduled pick-up time, we may not be able to meet you due to prior commitments. Please contact our office to arrange a suitable meeting point for your original pick-up time.
Note: Extended delays at any arrival point may incur additional costs and could result in us being unable to transfer you as booked.
9. Departures
• Cairns Airport – We recommend arriving 1.5 hours before boarding for domestic flights and 2.5 hours before for international flights. Check cairnsairport.com.au for updates and contact your airline for further information.
• Marina, Cruise Liner & Train Station – Please check with your forward transport provider for check-in and boarding requirements.
Note: Pick-up times for departures include recommended travel time and adequate time at the departure point. We are not liable for missed onward travel arrangements.
10. Delayed Flights, Trains, or Cruises
If your flight, train, or cruise is significantly delayed, we will try to meet you at the new time, but this may not always be possible. We (or your booking agent) will contact you with updates and alternative options. Charges may still apply as a no-show to your original booking. Please advise us if your flight number changes so we can adjust your booking and track your new flight. Failure to do so may result in additional charges or no-show fees.
11. Travel Insurance
We recommend you take out suitable travel insurance to cover any unforeseen circumstances.
12. Confirmations
Please check confirmations prior to travel to ensure all booking details are correct in readiness for your journey with us.
13. Vehicle Allocation & Requests
Vehicles are assigned based on group size and luggage quantity to ensure comfort, safety, and efficiency. Please ensure you include all passengers (including infants, toddlers and children) in the passenger count when booking. Please also include correct luggage amounts for all passengers. If your luggage exceeds the vehicle capacity, additional costs may apply to upgrade to a larger vehicle or arrange separate arrangements for excess luggage to be transported. Special vehicle requests can be made, please note they are not guaranteed and are subject to availability.
14. Food & Drink Policy
No food or drink is allowed in any vehicle (water in a sealable bottle is acceptable). A $300 cleaning fee will be charged if the vehicle requires detailed cleaning due to spills, food, or sickness that soils the vehicle and makes it unusable for a period of time.
15. Smoking, Vaping or Alcohol Policy
Strictly no smoking, vaping, or alcohol consumption in the vehicle.
16. Substitute Operators
In some circumstances we may need to transfer your booking to another registered and approved operator. The price quoted by us will remain unchanged.
17. Lost Property Policy
It is the responsibility of the passengers to ensure all items are accounted for when disembarking the vehicle. We will do all possible to return lost property, but we do not take any responsibility for items left in the vehicle on completion of your journey. Any postage, courier or other costs associated with returning lost property will be covered by the passenger.
18. Electronic Communications Policy
• When you book, you agree to receive booking updates by SMS and email. These include confirmations, reminders, and any changes to your transfer.
• You can stop electronic messages anytime by contacting our Passenger Services Team. By doing this you will no longer receive essential booking messages like confirmations and changes.
• Standard message and data rates may apply depending on your mobile plan.
• We do our best to deliver messages on time, but delays or loss can happen due to network or spam settings. We’re not responsible for messages sent to incorrect details you provided.
• Make sure your number and email are correct at booking and let us know if they change.
• We handle your details per our Privacy Policy.
19. Non-Service Day
Please note we do not operate any services on Christmas Day.

Copyright Port Douglas Transfers                                                                                                                                                                                                                                                                                                                                                                      Updated: September 2026